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Matches in Harvard for { ?s ?p Sect. I. Understanding Quality Concepts. Ch. 1. Differing Perspectives on Quality. Ch. 2. Quality Theory. Ch. 3. Global Quality and International Quality Awards -- Sect. II. Designing and Assuring Quality. Ch. 4. Strategic Quality Planning. Ch. 5. The Voice of the Customer. Ch. 6. The Voice of the Market. Ch. 7. Quality in Product and Process Design. Supplement to Chapter 7: Taguchi Design of Experiments. Ch. 8. Designing Quality Services. Ch. 9. Managing Supplier Quality in the Supply Chain -- Sect. III. Implementing Quality. Ch. 10. The Tools of Quality. Ch. 11. Managing Quality Improvement Teams and Projects. Ch. 12. Statistically Based Quality Improvement -- Sect. IV. Forever Improving the Quality System.. }

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