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- catalog abstract "Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art" of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes-or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.".
- catalog contributor b13257085.
- catalog coverage "United States New York New York.".
- catalog created "c2004.".
- catalog date "2004".
- catalog date "c2004.".
- catalog dateCopyrighted "c2004.".
- catalog description "I. LEARNING THE ESSENTIALS OF VENDOR RELATIONS: Working with vendors: the state of the art -- Being a good customer -- Getting off on the right foot -- II. ESTABLISHING SUCCESSFUL VENDOR RELATIONS: Issuing a request for proposals -- Establishing a new service -- Negotiating terms of service -- Negotiating a license agreement -- Understanding approval plans -- III. BUILDING AND MAINTAINING THE LIBRARY-VENDOR RELATIONSHIP: Putting out fires -- Preventing fires -- Working with sales representatives -- Working with customer service representatives -- Tracking vendor performance -- IV. ENDING (OR AVOIDING) THE LIBRARY-VENDOR RELATIONSHIP: Switching vendors -- Dealing with unsolicited materials -- Working with problem vendors -- Understanding the ethics of vendor relations.".
- catalog description "Publisher's description: Here is practical guidance for librarians and front-line staff on dealing effectively with everyday problems and challenges that arise when working with vendors and publishers, and for preventing many of these common problems in the first place. This invaluable new guide explains the "art" of vendor relations-how to identify potential vendors and select the best one for your library's needs, how to negotiate the license agreement and terms of service, and how to avoid disputes-or end them quickly and amicably when they occur. Here you will find practical advice on handling sales calls, returns, issuing RFPs, and much more! Special chapters are devoted to the stickiest problems, including tracking vendor performance, dealing with unsolicited materials, and switching vendors. Incorporating changes brought on by the Internet and electronic practices, this is the first comprehensive examination of vendor relations in more than a decade.".
- catalog extent "xvii, 169 p. ;".
- catalog hasFormat "Buying and contracting for resources and services.".
- catalog identifier "1555704808 (alk. paper)".
- catalog isFormatOf "Buying and contracting for resources and services.".
- catalog isPartOf "How-to-do-it manuals for librarians ; no. 125".
- catalog isPartOf "How-to-do-it manuals for libraries ; no. 125.".
- catalog issued "2004".
- catalog issued "c2004.".
- catalog language "eng".
- catalog publisher "New York : Neal-Schuman Publishers,".
- catalog relation "Buying and contracting for resources and services.".
- catalog spatial "United States New York New York.".
- catalog subject "025.2 22".
- catalog subject "Acquisitions (Libraries) Management.".
- catalog subject "Commerce.".
- catalog subject "Contracts.".
- catalog subject "Information Management methods.".
- catalog subject "Interinstitutional Relations.".
- catalog subject "Libraries and booksellers.".
- catalog subject "Libraries and publishing.".
- catalog subject "Library Collection Development.".
- catalog subject "Library Materials.".
- catalog subject "Library Technical Services.".
- catalog subject "Library fittings and supplies Purchasing Management.".
- catalog subject "Library materials Purchasing Management.".
- catalog subject "Negotiating.".
- catalog subject "Negotiation in business.".
- catalog subject "Publishing.".
- catalog subject "Z 689 A549 2004".
- catalog subject "Z689 .A65 2004".
- catalog tableOfContents "I. LEARNING THE ESSENTIALS OF VENDOR RELATIONS: Working with vendors: the state of the art -- Being a good customer -- Getting off on the right foot -- II. ESTABLISHING SUCCESSFUL VENDOR RELATIONS: Issuing a request for proposals -- Establishing a new service -- Negotiating terms of service -- Negotiating a license agreement -- Understanding approval plans -- III. BUILDING AND MAINTAINING THE LIBRARY-VENDOR RELATIONSHIP: Putting out fires -- Preventing fires -- Working with sales representatives -- Working with customer service representatives -- Tracking vendor performance -- IV. ENDING (OR AVOIDING) THE LIBRARY-VENDOR RELATIONSHIP: Switching vendors -- Dealing with unsolicited materials -- Working with problem vendors -- Understanding the ethics of vendor relations.".
- catalog title "Buying and contracting for resources and services : a how-to-do-it manual for librarians / Rick Anderson.".
- catalog type "text".