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- 2009013269 alternative "Who is your Gladys?".
- 2009013269 contributor B11408560.
- 2009013269 contributor B11408561.
- 2009013269 created "c2009.".
- 2009013269 date "2009".
- 2009013269 date "c2009.".
- 2009013269 dateCopyrighted "c2009.".
- 2009013269 description "Includes bibliographical references and index.".
- 2009013269 extent "xiii, 224 p. ;".
- 2009013269 identifier "0814414397".
- 2009013269 identifier "9780814414392".
- 2009013269 issued "2009".
- 2009013269 issued "c2009.".
- 2009013269 language "eng".
- 2009013269 publisher "New York : American Management Association,".
- 2009013269 subject "658.8/12 22".
- 2009013269 subject "Customer relations Case studies.".
- 2009013269 subject "Customer relations.".
- 2009013269 subject "Customer services Case studies.".
- 2009013269 subject "Customer services.".
- 2009013269 subject "HF5415.5 .S885 2009".
- 2009013269 subject "Interpersonal relations.".
- 2009013269 title "Who is your Gladys?".
- 2009013269 title "Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest.".
- 2009013269 type "text".