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- 95036257 contributor B7481792.
- 95036257 contributor B7481793.
- 95036257 created "1996.".
- 95036257 date "1996".
- 95036257 date "1996.".
- 95036257 dateCopyrighted "1996.".
- 95036257 description "Includes bibliographical references (p. [339]) and index.".
- 95036257 extent "xiv, 344 p. :".
- 95036257 identifier "0312141300".
- 95036257 issued "1996".
- 95036257 issued "1996.".
- 95036257 language "eng".
- 95036257 publisher "New York : St. Martin's Griffin Press,".
- 95036257 subject "658.8/12 20".
- 95036257 subject "Customer services Quality control.".
- 95036257 subject "HF5415.5 .W479 1996".
- 95036257 title "The quest for quality : prescriptions for service excellence / by Phillip S. Wexler, W.A. (Bill) Adams, Emil Bohn.".
- 95036257 type "text".