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- 96005828 contributor B7742453.
- 96005828 created "c1996.".
- 96005828 date "1996".
- 96005828 date "c1996.".
- 96005828 dateCopyrighted "c1996.".
- 96005828 description "Includes bibliographical references (p. 306-307) and index.".
- 96005828 extent "x, 310 p. :".
- 96005828 identifier "0566077663 (cloth)".
- 96005828 issued "1996".
- 96005828 issued "c1996.".
- 96005828 language "eng".
- 96005828 publisher "Aldershot, Hampshire, England ; Brookfield, Vt. USA : Gower,".
- 96005828 subject "658.8/12 20".
- 96005828 subject "Consumer satisfaction Evaluation Handbooks, manuals, etc.".
- 96005828 subject "HF5415.335 .H55 1996".
- 96005828 subject "Marketing research Handbooks, manuals, etc.".
- 96005828 title "Handbook of customer satisfaction measurement / Nigel Hill.".
- 96005828 type "text".