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- 96140410 alternative "Best practices in resolving customer complaints".
- 96140410 alternative "Federal Benchmarking Consortium study report".
- 96140410 contributor B7858262.
- 96140410 contributor B7858263.
- 96140410 created "[1996]".
- 96140410 date "1996".
- 96140410 date "[1996]".
- 96140410 dateCopyrighted "[1996]".
- 96140410 description "Includes bibliographical references.".
- 96140410 extent "iii, 40 p. :".
- 96140410 identifier "0160485762".
- 96140410 issued "1996".
- 96140410 issued "[1996]".
- 96140410 language "eng".
- 96140410 publisher "Washington, DC : National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs.,".
- 96140410 spatial "United States.".
- 96140410 subject "Benchmarking (Management) United States.".
- 96140410 subject "Consumer complaints United States.".
- 96140410 subject "Consumer satisfaction United States.".
- 96140410 subject "JK468.T67 N37 1996".
- 96140410 subject "Total quality management in government United States.".
- 96140410 title "Best practices in resolving customer complaints".
- 96140410 title "Federal Benchmarking Consortium study report".
- 96140410 title "Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / Al Gore, Vice President of the United States.".
- 96140410 type "text".