Matches in UGent Biblio for { <https://biblio.ugent.be/publication/2078643#aggregation> ?p ?o. }
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- aggregation classification "C3".
- aggregation creator B125970.
- aggregation creator person.
- aggregation creator person.
- aggregation date "2012".
- aggregation hasFormat 2078643.bibtex.
- aggregation hasFormat 2078643.csv.
- aggregation hasFormat 2078643.dc.
- aggregation hasFormat 2078643.didl.
- aggregation hasFormat 2078643.doc.
- aggregation hasFormat 2078643.json.
- aggregation hasFormat 2078643.mets.
- aggregation hasFormat 2078643.mods.
- aggregation hasFormat 2078643.rdf.
- aggregation hasFormat 2078643.ris.
- aggregation hasFormat 2078643.txt.
- aggregation hasFormat 2078643.xls.
- aggregation hasFormat 2078643.yaml.
- aggregation language "eng".
- aggregation subject "Business and Economics".
- aggregation title "Designing service interfaces in co-creation situations".
- aggregation abstract "To achieve competitive advantage, firms increasingly opt for extended levels of customer involvement in service processes. Firms involve customers not only in service delivery processes through self-service and co-production, but also in new service development processes through co-creation. This research investigates the conditions under which co-creation benefits customers, firms, and service employees, thereby drawing from lessons learned in research on self-service and co-production. A comprehensive review revealed that successful self-service and co-production require methods to manage both customers and service interfaces (i.e., service employees and technologies that mediate interactions and relationships between a firm and its customers). Therefore, this research aims to provide more insight into methods to manage customers acting as co-creators and the implications for the design of service interfaces in co-creation situations. By comparing methods to manage customers and service interfaces in self-service/co-production versus co-creation situations, this research provides a unifying framework for both researchers and managers.".
- aggregation authorList BK323454.
- aggregation isDescribedBy 2078643.
- aggregation similarTo LU-2078643.