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- Microsoft_Customer_Care_Framework abstract "Microsoft Customer Care Framework (CCF) was a Microsoft .NET desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product.The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals. The framework used other Microsoft server products including the BizTalk Server, and SharePoint. CCF required the use of Microsoft SQL Server and Microsoft IIS for the server side, which it uses to provide a base core set of web services.CCF is targeted at medium to large enterprises. CCF was originally developed for the large call center requirements of the telecommunication industry.CCF is different from most products from Microsoft in that it is not an 'out of the box' solution but requires development and configuration to build a working customer solution. The framework allows for a SOA methodology on development on the server and agent desktop side, but this is not mandatory and non-SOA development can be done and is normally the case.".
- Microsoft_Customer_Care_Framework computingPlatform X86.
- Microsoft_Customer_Care_Framework computingPlatform X86-64.
- Microsoft_Customer_Care_Framework developer Microsoft.
- Microsoft_Customer_Care_Framework latestReleaseDate "2009-03-31".
- Microsoft_Customer_Care_Framework latestReleaseVersion "2009 SP 1".
- Microsoft_Customer_Care_Framework license Microsoft.
- Microsoft_Customer_Care_Framework status "Transferred to Microsoft Dynamics CRM and Rebranded as Customer Care Accelerator".
- Microsoft_Customer_Care_Framework wikiPageExternalLink aa306213.aspx.
- Microsoft_Customer_Care_Framework wikiPageExternalLink threads.
- Microsoft_Customer_Care_Framework wikiPageExternalLink story.xhtml?story_id=12300A89B140.
- Microsoft_Customer_Care_Framework wikiPageExternalLink 114212.php.
- Microsoft_Customer_Care_Framework wikiPageExternalLink CCF.
- Microsoft_Customer_Care_Framework wikiPageExternalLink ccf-resources.mspx.
- Microsoft_Customer_Care_Framework wikiPageID "5972029".
- Microsoft_Customer_Care_Framework wikiPageRevisionID "605315167".
- Microsoft_Customer_Care_Framework caption "A possible implementation of CCF Agent Desktop".
- Microsoft_Customer_Care_Framework developer Microsoft.
- Microsoft_Customer_Care_Framework genre "Integration, Automation and Process Enhancement".
- Microsoft_Customer_Care_Framework hasPhotoCollection Microsoft_Customer_Care_Framework.
- Microsoft_Customer_Care_Framework language "multi language".
- Microsoft_Customer_Care_Framework latestReleaseDate "2009-03-31".
- Microsoft_Customer_Care_Framework latestReleaseVersion "2009".
- Microsoft_Customer_Care_Framework license End-user_license_agreement.
- Microsoft_Customer_Care_Framework license Microsoft.
- Microsoft_Customer_Care_Framework name "Microsoft Customer Care Framework".
- Microsoft_Customer_Care_Framework operatingSystem Microsoft_Windows.
- Microsoft_Customer_Care_Framework platform "x86 and x86-64".
- Microsoft_Customer_Care_Framework screenshot "250".
- Microsoft_Customer_Care_Framework status "Transferred to Microsoft Dynamics CRM and Rebranded as Customer Care Accelerator".
- Microsoft_Customer_Care_Framework website CCF.
- Microsoft_Customer_Care_Framework wordnet_type synset-software-noun-1.
- Microsoft_Customer_Care_Framework subject Category:Information_technology_management.
- Microsoft_Customer_Care_Framework subject Category:Microsoft_software_factories.
- Microsoft_Customer_Care_Framework subject Category:Service-oriented_architecture-related_products.
- Microsoft_Customer_Care_Framework type Artifact100021939.
- Microsoft_Customer_Care_Framework type BuildingComplex102914991.
- Microsoft_Customer_Care_Framework type Factory103316406.
- Microsoft_Customer_Care_Framework type MicrosoftSoftwareFactories.
- Microsoft_Customer_Care_Framework type Object100002684.
- Microsoft_Customer_Care_Framework type PhysicalEntity100001930.
- Microsoft_Customer_Care_Framework type Plant103956922.
- Microsoft_Customer_Care_Framework type Structure104341686.
- Microsoft_Customer_Care_Framework type Whole100003553.
- Microsoft_Customer_Care_Framework type YagoGeoEntity.
- Microsoft_Customer_Care_Framework type YagoPermanentlyLocatedEntity.
- Microsoft_Customer_Care_Framework type Software.
- Microsoft_Customer_Care_Framework type Work.
- Microsoft_Customer_Care_Framework type CreativeWork.
- Microsoft_Customer_Care_Framework type SoftwareObject.
- Microsoft_Customer_Care_Framework type InformationEntity.
- Microsoft_Customer_Care_Framework comment "Microsoft Customer Care Framework (CCF) was a Microsoft .NET desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers.".
- Microsoft_Customer_Care_Framework label "Customer care framework".
- Microsoft_Customer_Care_Framework label "Microsoft Customer Care Framework".
- Microsoft_Customer_Care_Framework sameAs Customer_care_framework.
- Microsoft_Customer_Care_Framework sameAs m.0fhdn5.
- Microsoft_Customer_Care_Framework sameAs Q3699758.
- Microsoft_Customer_Care_Framework sameAs Q3699758.
- Microsoft_Customer_Care_Framework sameAs Microsoft_Customer_Care_Framework.
- Microsoft_Customer_Care_Framework wasDerivedFrom Microsoft_Customer_Care_Framework?oldid=605315167.
- Microsoft_Customer_Care_Framework homepage CCF.
- Microsoft_Customer_Care_Framework isPrimaryTopicOf Microsoft_Customer_Care_Framework.
- Microsoft_Customer_Care_Framework name "Microsoft Customer Care Framework".