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- catalog abstract "Dealing with difficult people is made easy in this guide to handling the most toxic personality types, including snake, donkey, and hyena, with style and a minimum of personal anxiety.".
- catalog contributor b11512391.
- catalog created "1999.".
- catalog date "1999".
- catalog date "1999.".
- catalog dateCopyrighted "1999.".
- catalog description "Dealing with difficult people is made easy in this guide to handling the most toxic personality types, including snake, donkey, and hyena, with style and a minimum of personal anxiety.".
- catalog description "Includes bibliographical references (p. [263]-264) and index.".
- catalog description "Introduction: Eyesight to the blind -- PART I: FUNDAMENTALS OF UNDERSTANDING: The disease of difficultness: it's all in your head -- Get me outta here: escape hatches -- Change them, or change your expectations? -- Why me? Why them? -- How to change your mood, and theirs -- The solution to your problems: awareness -- PART II: PERSONALITY TYPES AND PATTERNS OF BEHAVIOR: Snakes, bees, and othe animals in your kingdom -- A model way of dealing -- How to spot trouble from across the room -- PART III: TOOLS AND RECIPES: Talking your way out of a paper bag -- The power of one -- Your body is speaking, are you listening? -- Mirror, mirror in your face -- Know when to hold 'em, know when to fold 'em -- Uncommon solutions to common problems.".
- catalog extent "xi, 274 p. :".
- catalog identifier "0399525408".
- catalog issued "1999".
- catalog issued "1999.".
- catalog language "eng".
- catalog publisher "New York : Perigee Book,".
- catalog subject "158.2 21".
- catalog subject "BF 637.I48 C953 1999".
- catalog subject "BF637.I48 .C76 1999".
- catalog subject "Conflict (Psychology)".
- catalog subject "Conflict management.".
- catalog subject "Interpersonal Relations.".
- catalog subject "Interpersonal conflict.".
- catalog tableOfContents "Introduction: Eyesight to the blind -- PART I: FUNDAMENTALS OF UNDERSTANDING: The disease of difficultness: it's all in your head -- Get me outta here: escape hatches -- Change them, or change your expectations? -- Why me? Why them? -- How to change your mood, and theirs -- The solution to your problems: awareness -- PART II: PERSONALITY TYPES AND PATTERNS OF BEHAVIOR: Snakes, bees, and othe animals in your kingdom -- A model way of dealing -- How to spot trouble from across the room -- PART III: TOOLS AND RECIPES: Talking your way out of a paper bag -- The power of one -- Your body is speaking, are you listening? -- Mirror, mirror in your face -- Know when to hold 'em, know when to fold 'em -- Uncommon solutions to common problems.".
- catalog title "Since strangling isn't an option-- : dealing with difficult people-- common problems and uncommon solutions / Sandra A. Crowe.".
- catalog type "text".