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- Call_centre abstract "A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research. In addition to a call centre, collective handling of letter, fax, live support software, social media and e-mail at one location is known as a contact centre.A call centre is operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).A contact centre, also known as customer interaction centre is a central point of any organization from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management (CRM). Today, customers contact companies by telephone, email, online chat, fax, and instant message.".
- Call_centre thumbnail Police_contact_centre_1970.jpg?width=300.
- Call_centre wikiPageExternalLink www.copc.com.
- Call_centre wikiPageExternalLink rr169.htm.
- Call_centre wikiPageExternalLink TR98_8.doc.
- Call_centre wikiPageID "7243".
- Call_centre wikiPageRevisionID "606496690".
- Call_centre hasPhotoCollection Call_centre.
- Call_centre subject Category:Computer_telephony_integration.
- Call_centre subject Category:Marketing.
- Call_centre subject Category:Telephony.
- Call_centre comment "A call centre or call center is a centralised office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.".
- Call_centre label "Call center".
- Call_centre label "Call center".
- Call_centre label "Call centre".
- Call_centre label "Callcenter".
- Call_centre label "Callcenter".
- Call_centre label "Central de atendimento".
- Call_centre label "Centre d'appel".
- Call_centre label "Centro de llamadas".
- Call_centre label "Колл-центр".
- Call_centre label "コールセンター".
- Call_centre label "呼叫中心".
- Call_centre sameAs Call_centrum.
- Call_centre sameAs Callcenter.
- Call_centre sameAs Centro_de_llamadas.
- Call_centre sameAs Centre_d'appel.
- Call_centre sameAs Call_center.
- Call_centre sameAs Call_center.
- Call_centre sameAs コールセンター.
- Call_centre sameAs 콜_센터.
- Call_centre sameAs Callcenter.
- Call_centre sameAs Call_center.
- Call_centre sameAs Central_de_atendimento.
- Call_centre sameAs m.021wr.
- Call_centre sameAs Q476796.
- Call_centre sameAs Q476796.
- Call_centre wasDerivedFrom Call_centre?oldid=606496690.
- Call_centre depiction Police_contact_centre_1970.jpg.
- Call_centre isPrimaryTopicOf Call_centre.