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- IT_service_management abstract "IT service management (ITSM) refers to the implementation and management of quality information technology services. IT service management is performed by IT service providers through people, process and information technology. The following represents a characteristic statement from the ITSM literature:Providers of IT services can no longer afford to focus on technology and their internal organization[;] they now have to consider the quality of the services they provide and focus on the relationship with customers.ITSM is process-focused and has ties and common interests with process improvement frameworks and methodologies (e.g., TQM, Six Sigma, business process management, CMMI). The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.IT service management in the broader sense overlaps with the disciplines of business service management and IT portfolio management, especially in the area of IT planning and financial control. ITSM is generally concerned with the "back office" or operational concerns of information technology management (sometimes known as operations architecture), and not with technology development. In this respect, ITSM may be seen as analogous to an enterprise resource planning (ERP) discipline for IT.".
- IT_service_management wikiPageExternalLink 1.
- IT_service_management wikiPageExternalLink 3691561.
- IT_service_management wikiPageID "1132223".
- IT_service_management wikiPageRevisionID "602847673".
- IT_service_management hasPhotoCollection IT_service_management.
- IT_service_management subject Category:Information_technology_management.
- IT_service_management comment "IT service management (ITSM) refers to the implementation and management of quality information technology services. IT service management is performed by IT service providers through people, process and information technology.".
- IT_service_management label "Gerenciamento de serviços de TI".
- IT_service_management label "Gestion des changements".
- IT_service_management label "Gestión de servicios de tecnologías de la información".
- IT_service_management label "IT Service Management".
- IT_service_management label "IT service management".
- IT_service_management label "IT service management".
- IT_service_management label "IT-Service-Management".
- IT_service_management label "ITSM".
- IT_service_management label "ITサービスマネジメント".
- IT_service_management label "إدارة خدمات المعلوماتية".
- IT_service_management label "資訊科技服務管理".
- IT_service_management sameAs IT-Service-Management.
- IT_service_management sameAs Gestión_de_servicios_de_tecnologías_de_la_información.
- IT_service_management sameAs Gestion_des_changements.
- IT_service_management sameAs ITSM.
- IT_service_management sameAs IT_Service_Management.
- IT_service_management sameAs ITサービスマネジメント.
- IT_service_management sameAs IT_service_management.
- IT_service_management sameAs Gerenciamento_de_serviços_de_TI.
- IT_service_management sameAs m.049164.
- IT_service_management sameAs Q1481411.
- IT_service_management sameAs Q1481411.
- IT_service_management wasDerivedFrom IT_service_management?oldid=602847673.
- IT_service_management isPrimaryTopicOf IT_service_management.