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- Service_level_objective abstract "A service level objective (SLO) is a key element of a service level agreement (SLA) between a service provider and a customer. SLOs are agreed as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.There is often confusion in the use of SLA and SLO. The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.The SLO may be composed of one or more quality-of-service measurements that are combined to produce the SLO achievement value. As an example, an availability SLO may depend on multiple components, each of which may have a QOS availability measurement. The combination of Quality of Service (QOS) measures into an SLO achievement value will depend on the nature and architecture of the service.In the authors argue that SLOs must be: Attainable Repeatable Measurable Understandable Meaningful Controllable Affordable Mutually acceptableIn the authors define a SLO as a "commitment to maintain a particular state of the service in a given period" with respect to the state of the SLA parameters.In the authors define the SLO as "the quality of service aspect of the agreement. Syntactically, it is an assertion over the terms of the agreement as well as such qualities as date and time".SLOs should generally be specified in terms of an achievement value or service level, a target measurement, a measurement period, and where and how measured. As an example, "90% of calls to the helpdesk should be answered in less than 20 seconds measured over a one month period as reported by the ACD system". Results can be reported by the percent of time that the target answer time was achieved compared to the desired service level (90%).The use of the term SLO is deprecated in ITIL V3 to Service Level Target, not to be confused with Service Level Requirement defined in the service design. However the SLO term is found in various scientific papers, for instance in the reference architecture of the SLA@SOI project, and it is used in the Open Grid Forum document on WS-Agreement.".
- Service_level_objective wikiPageID "1049169".
- Service_level_objective wikiPageRevisionID "585798316".
- Service_level_objective hasPhotoCollection Service_level_objective.
- Service_level_objective subject Category:Outsourcing.
- Service_level_objective comment "A service level objective (SLO) is a key element of a service level agreement (SLA) between a service provider and a customer. SLOs are agreed as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.There is often confusion in the use of SLA and SLO.".
- Service_level_objective label "Service level objective".
- Service_level_objective label "Service level objectives".
- Service_level_objective sameAs Service_level_objectives.
- Service_level_objective sameAs m.041jvf.
- Service_level_objective sameAs Q3480069.
- Service_level_objective sameAs Q3480069.
- Service_level_objective wasDerivedFrom Service_level_objective?oldid=585798316.
- Service_level_objective isPrimaryTopicOf Service_level_objective.