Matches in Harvard for { ?s ?p Ch. 1. The Web Was Made for Customer Service -- Ch. 2. Customer Service in a Modern World -- Ch. 3. Publishing Your Company's Information on the Web via FAQs -- Ch. 4. Managing E-Mail -- When Customers Come Calling -- Ch. 5. Encouraging Customer Conversations -- Ch. 6. Improving Your Value -- Ch. 7. Knowing Your Customers as Individuals -- Again -- Ch. 8. Cisco Systems -- A Case Study -- Ch. 9. Starting Today / Planning for Tomorrow.. }
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- catalog description "Ch. 1. The Web Was Made for Customer Service -- Ch. 2. Customer Service in a Modern World -- Ch. 3. Publishing Your Company's Information on the Web via FAQs -- Ch. 4. Managing E-Mail -- When Customers Come Calling -- Ch. 5. Encouraging Customer Conversations -- Ch. 6. Improving Your Value -- Ch. 7. Knowing Your Customers as Individuals -- Again -- Ch. 8. Cisco Systems -- A Case Study -- Ch. 9. Starting Today / Planning for Tomorrow.".
- catalog tableOfContents "Ch. 1. The Web Was Made for Customer Service -- Ch. 2. Customer Service in a Modern World -- Ch. 3. Publishing Your Company's Information on the Web via FAQs -- Ch. 4. Managing E-Mail -- When Customers Come Calling -- Ch. 5. Encouraging Customer Conversations -- Ch. 6. Improving Your Value -- Ch. 7. Knowing Your Customers as Individuals -- Again -- Ch. 8. Cisco Systems -- A Case Study -- Ch. 9. Starting Today / Planning for Tomorrow.".