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- catalog contributor b10748181.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description "Ch. 1. The Web Was Made for Customer Service -- Ch. 2. Customer Service in a Modern World -- Ch. 3. Publishing Your Company's Information on the Web via FAQs -- Ch. 4. Managing E-Mail -- When Customers Come Calling -- Ch. 5. Encouraging Customer Conversations -- Ch. 6. Improving Your Value -- Ch. 7. Knowing Your Customers as Individuals -- Again -- Ch. 8. Cisco Systems -- A Case Study -- Ch. 9. Starting Today / Planning for Tomorrow.".
- catalog extent "xxvi, 326 p. :".
- catalog identifier "0471155063 (pbk. : alk. paper)".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "New York : Wiley Computer Pub.,".
- catalog subject "658.8/12/0285467 20".
- catalog subject "Customer services Communication systems.".
- catalog subject "HF5415.5 .S737 1996".
- catalog subject "Internet marketing.".
- catalog subject "Internet.".
- catalog subject "World Wide Web.".
- catalog tableOfContents "Ch. 1. The Web Was Made for Customer Service -- Ch. 2. Customer Service in a Modern World -- Ch. 3. Publishing Your Company's Information on the Web via FAQs -- Ch. 4. Managing E-Mail -- When Customers Come Calling -- Ch. 5. Encouraging Customer Conversations -- Ch. 6. Improving Your Value -- Ch. 7. Knowing Your Customers as Individuals -- Again -- Ch. 8. Cisco Systems -- A Case Study -- Ch. 9. Starting Today / Planning for Tomorrow.".
- catalog title "Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.".
- catalog type "text".