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- catalog contributor b884462.
- catalog contributor b884463.
- catalog created "1983.".
- catalog date "1983".
- catalog date "1983.".
- catalog dateCopyrighted "1983.".
- catalog extent "63 leaves :".
- catalog isPartOf "Working paper (Harvard University. Graduate School of Business Administration. Division of Research) ; HBS 83-78.".
- catalog isPartOf "Working paper / Division of Research, Graduate School of Business Administration, Harvard University ; HBS 83-78".
- catalog issued "1983".
- catalog issued "1983.".
- catalog language "eng".
- catalog publisher "Boston, Mass. (Soldiers Field, Boston 02163) : Division of Research, Graduate School of Business Administration, Harvard University,".
- catalog subject "Customer services.".
- catalog subject "Marketing Management.".
- catalog subject "Sales management.".
- catalog title "Support systems : promises made, promises kept / by Benson P. Shapiro, Rowland T. Moriarty, Jr.".
- catalog type "text".