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- catalog contributor b2318365.
- catalog contributor b2318366.
- catalog created "c1988.".
- catalog date "1988".
- catalog date "c1988.".
- catalog dateCopyrighted "c1988.".
- catalog description "Includes bibliographies and index.".
- catalog extent "viii, 252 p. ;".
- catalog identifier "0899302300 (lib. bdg. : alk. paper)".
- catalog issued "1988".
- catalog issued "c1988.".
- catalog language "eng".
- catalog publisher "New York : Quorum Books,".
- catalog spatial "United States.".
- catalog subject "332.1/2/0688 19".
- catalog subject "Consumer satisfaction United States.".
- catalog subject "Financial institutions United States.".
- catalog subject "HG181 .G69 1988".
- catalog title "Achieving quality in financial service organizations : how to identify and satisfy customer expectations / Robert E. Grasing and Michael H. Hessick.".
- catalog type "text".