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- catalog contributor b3132267.
- catalog contributor b3132268.
- catalog created "c1991.".
- catalog date "1991".
- catalog date "c1991.".
- catalog dateCopyrighted "c1991.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "vi, 259 p. :".
- catalog issued "1991".
- catalog issued "c1991.".
- catalog language "eng".
- catalog publisher "New York, NY : American Management Association,".
- catalog spatial "United States.".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction United States.".
- catalog subject "Customer services United States.".
- catalog subject "HF5415.5 .C36 1991".
- catalog title "Keeping customers for life / Joan Koob Cannie, with Donald Caplin.".
- catalog type "text".