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- catalog alternative "Global service management. English".
- catalog contributor b3457086.
- catalog created "c1990.".
- catalog date "1990".
- catalog date "c1990.".
- catalog dateCopyrighted "c1990.".
- catalog description "Includes bibliographical references (p. 151-153).".
- catalog extent "xv, 155 p. :".
- catalog hasFormat "Service era.".
- catalog identifier "0915299682 (alk. paper) :".
- catalog isFormatOf "Service era.".
- catalog issued "1990".
- catalog issued "c1990.".
- catalog language "eng ita".
- catalog language "eng".
- catalog publisher "Cambridge, Mass. : Productivity Press,".
- catalog relation "Service era.".
- catalog spatial "Europe.".
- catalog spatial "United States.".
- catalog subject "658.8/12 20".
- catalog subject "Customer services Europe.".
- catalog subject "Customer services United States.".
- catalog subject "Employees Training of.".
- catalog subject "HF5415.5 .D4413 1990".
- catalog subject "Personnel management.".
- catalog subject "Service industries Quality control.".
- catalog title "Global service management. English".
- catalog title "The service era : leadership in a global environment / Franco D'Egidio.".
- catalog type "text".