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- catalog contributor b3883761.
- catalog contributor b3883762.
- catalog created "c1992.".
- catalog date "1992".
- catalog date "c1992.".
- catalog dateCopyrighted "c1992.".
- catalog description "Includes bibliographical references and index.".
- catalog description "Why quality -- History of quality -- Quality redefined -- Applying quality concepts -- Identifying the customer -- Understanding customer expections -- Mechanisms for understanding customers -- Managing key processes -- Six steps to process improvement -- Measuring performance -- Example applications -- Leadership -- Empowered work force -- Supplier quality -- Organizational support -- Training and education -- Quality management systems -- Sample strategies.".
- catalog extent "xvii, 266 p. :".
- catalog hasFormat "Total quality management.".
- catalog identifier "0201563053 (hardback) :".
- catalog isFormatOf "Total quality management.".
- catalog issued "1992".
- catalog issued "c1992.".
- catalog language "eng".
- catalog publisher "Reading, Mass. : Addison-Wesley,".
- catalog relation "Total quality management.".
- catalog subject "658.5/62 20".
- catalog subject "Consumer Satisfaction.".
- catalog subject "HD 62.15 T297t 1992".
- catalog subject "HD62.15 .T46 1992".
- catalog subject "Management Quality Circles.".
- catalog subject "Organization and Administration standards.".
- catalog subject "Total quality management.".
- catalog tableOfContents "Why quality -- History of quality -- Quality redefined -- Applying quality concepts -- Identifying the customer -- Understanding customer expections -- Mechanisms for understanding customers -- Managing key processes -- Six steps to process improvement -- Measuring performance -- Example applications -- Leadership -- Empowered work force -- Supplier quality -- Organizational support -- Training and education -- Quality management systems -- Sample strategies.".
- catalog title "Total quality management : three steps to continuous improvement / Arthur R. Tenner, Irving J. DeToro.".
- catalog type "text".