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- catalog contributor b4170390.
- catalog contributor b4170391.
- catalog created "c1992.".
- catalog date "1992".
- catalog date "c1992.".
- catalog dateCopyrighted "c1992.".
- catalog description "1. Cultural metamorphosis -- 2. How it all begins -- 3. Happiness in the workplace -- 4. Inventing the future -- 5. Finding the right people -- 6. Perpetual training: a secret weapon -- 7. Technology as a tool -- 8. Service is an attitude, an art, and a process -- 9. The creation of a culture -- 10. The birth and nuturing of ideas -- 11. The gardening process -- 12. Look around you -- 13. Open partnerships -- 14. Blazing new trails -- 15. A lot to digest.".
- catalog description "Includes bibliographical references (p. 233-234) and index.".
- catalog extent "240 p. ;".
- catalog identifier "0688114660 :".
- catalog identifier "0688132464 (paperback)".
- catalog issued "1992".
- catalog issued "c1992.".
- catalog language "eng".
- catalog publisher "New York : Morrow,".
- catalog subject "338.4/791 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Employee motivation.".
- catalog subject "G154 .R67 1992".
- catalog subject "HD58.9 .R67x 1992".
- catalog subject "Job enrichment.".
- catalog subject "Motivation (Psychology)".
- catalog subject "Organization and Administration.".
- catalog subject "Organizational effectiveness.".
- catalog subject "Personnel management.".
- catalog subject "Quality of work life.".
- catalog subject "Travel agents Management.".
- catalog tableOfContents "1. Cultural metamorphosis -- 2. How it all begins -- 3. Happiness in the workplace -- 4. Inventing the future -- 5. Finding the right people -- 6. Perpetual training: a secret weapon -- 7. Technology as a tool -- 8. Service is an attitude, an art, and a process -- 9. The creation of a culture -- 10. The birth and nuturing of ideas -- 11. The gardening process -- 12. Look around you -- 13. Open partnerships -- 14. Blazing new trails -- 15. A lot to digest.".
- catalog title "The customer comes second : and other secrets of exceptional service / Hal F. Rosenbluth and Diane McFerrin Peters.".
- catalog type "text".