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- catalog contributor b5825169.
- catalog coverage "United States Politics and government.".
- catalog created "c1993.".
- catalog date "1993".
- catalog date "c1993.".
- catalog dateCopyrighted "c1993.".
- catalog description "Includes bibliographical references.".
- catalog extent "vii, 23 p. ;".
- catalog isPartOf "Collections of the Harvard University Archives. University publications. hua".
- catalog issued "1993".
- catalog issued "c1993.".
- catalog language "eng".
- catalog publisher "Cambridge, Mass. : The Program,".
- catalog spatial "United States Politics and government.".
- catalog spatial "United States.".
- catalog subject "Customer services United States.".
- catalog subject "Information technology Government policy United States.".
- catalog subject "JK421 C85 1993".
- catalog title "Customer service excellence : using information technologies to improve service delivery in government : a summary report / by the Program on Strategic Computing and Telecommunications in the Public Sector, John F. Kennedy School of Government, Harvard University.".
- catalog type "text".