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- catalog contributor b8252192.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.".
- catalog description "Includes bibliographical references (p. 271-281) and index.".
- catalog extent "xi, 292 p. :".
- catalog identifier "0029185556 :".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "New York : Free Press,".
- catalog spatial "United States".
- catalog subject "658.5/62 20".
- catalog subject "Customer services Quality control.".
- catalog subject "Customer services United States Management Case studies.".
- catalog subject "HF5415.5 .B483 1995".
- catalog subject "Organizational effectiveness.".
- catalog tableOfContents "A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.".
- catalog title "On great service : a framework for action / Leonard L. Berry.".
- catalog type "text".