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- catalog abstract "A reexamination of the 101 companies that the author profiled in his 1989 The Service Edge.".
- catalog contributor b9118689.
- catalog created "c1995.".
- catalog date "1995".
- catalog date "c1995.".
- catalog dateCopyrighted "c1995.".
- catalog description "A reexamination of the 101 companies that the author profiled in his 1989 The Service Edge.".
- catalog description "Includes bibliographical references (p. 329-343) and index.".
- catalog description "Soundview Best Book List".
- catalog extent "x, 358 p. ;".
- catalog identifier "0525937994 (acid-free paper)".
- catalog issued "1995".
- catalog issued "c1995.".
- catalog language "eng".
- catalog publisher "New York, N.Y., U.S.A. : Dutton,".
- catalog spatial "United States".
- catalog subject "658.8 20".
- catalog subject "Customer services United States Case studies.".
- catalog subject "Customer services.".
- catalog subject "HF5415.5 .S28 1995".
- catalog title "Keeping the edge : giving customers the service they demand / Dick Schaaf ; forword by Karl Albrecht.".
- catalog type "text".