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- catalog abstract "This paper argues that crossfunctional coordination requires organizational practices that overcome the divisive effects of functional boundaries by encouraging employees to think of their jobs as linked to broader processes involving people in other functional areas. Through a comparative study of the airline departure process, this paper identifies a set of practices that appears to affect the way employees think about their jobs, then tests the relationship of these practices to crossfunctional coordination, and to performance outcomes of the departure process.".
- catalog contributor b9374422.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog description "Includes bibliographical references (p. 30-32).".
- catalog description "This paper argues that crossfunctional coordination requires organizational practices that overcome the divisive effects of functional boundaries by encouraging employees to think of their jobs as linked to broader processes involving people in other functional areas. Through a comparative study of the airline departure process, this paper identifies a set of practices that appears to affect the way employees think about their jobs, then tests the relationship of these practices to crossfunctional coordination, and to performance outcomes of the departure process.".
- catalog extent "32, [18] p. :".
- catalog isPartOf "Working paper (Harvard University. Graduate School of Business Administration. Division of Research) ; HBS 96-042.".
- catalog isPartOf "Working paper / Division of Research, Harvard Business School ; 96-042".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "[Boston] : Division of Research, Harvard Business School,".
- catalog title "Coordinating customer service : lessons from the airline departure process / by Jody Hoffer Gittell.".
- catalog type "text".