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- catalog contributor b10320761.
- catalog created "c1996.".
- catalog date "1996".
- catalog date "c1996.".
- catalog dateCopyrighted "c1996.".
- catalog description "Includes bibliographical references (p. 215-216) and index.".
- catalog extent "xii, 228 p. :".
- catalog identifier "0873893646 (alk. paper)".
- catalog issued "1996".
- catalog issued "c1996.".
- catalog language "eng".
- catalog publisher "Milwaukee, Wis. : ASQC Quality Press,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction Evaluation.".
- catalog subject "HF5415.335 .K47 1996".
- catalog title "Measuring and managing customer satisfaction : going for the gold / Sheila Kessler.".
- catalog type "text".