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- catalog contributor b10559291.
- catalog created "1990.".
- catalog date "1990".
- catalog date "1990.".
- catalog dateCopyrighted "1990.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xviii, 584 p. ;".
- catalog identifier "0452264936".
- catalog issued "1990".
- catalog issued "1990.".
- catalog language "eng".
- catalog publisher "New York, N.Y. : Penguin,".
- catalog spatial "United States.".
- catalog subject "Customer services United States.".
- catalog title "The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters.".
- catalog type "text".