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- catalog abstract ""To show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication, Irwin M. Rubin and Thomas J. Campbell draw on their research with more than 10,000 professionals across diverse industries and international cultures. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical, behavioral tools provide the ingredients essential to plan for and learn from our daily experiences." "Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the delivery of quality patient care. For physicians, nurses, educators, executives, and other important members on patient care teams, The ABCs of Effective Feedback offers the tools and techniques necessary to face the unique challenges of being a leader and resolving conflicts to produce win-win outcomes."--Jacket.".
- catalog contributor b10604854.
- catalog contributor b10604855.
- catalog created "c1998.".
- catalog date "1998".
- catalog date "c1998.".
- catalog dateCopyrighted "c1998.".
- catalog description ""To show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication, Irwin M. Rubin and Thomas J. Campbell draw on their research with more than 10,000 professionals across diverse industries and international cultures. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical, behavioral tools provide the ingredients essential to plan for and learn from our daily experiences." "Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the delivery of quality patient care. For physicians, nurses, educators, executives, and other important members on patient care teams, The ABCs of Effective Feedback offers the tools and techniques necessary to face the unique challenges of being a leader and resolving conflicts to produce win-win outcomes."--Jacket.".
- catalog description "Includes bibliographical references (p. 151-152) and index.".
- catalog description "Making the business case -- The many faces of feedback -- Initiating feedback -- Formulating truths -- Exchanging messages -- Evaluating the feedback process and outcomes -- Leadership and feedback -- Evolutionary change with revolutionary effects: A case study -- Axioms and tips -- The truth of the consequences.".
- catalog extent "xvi, 156 p. :".
- catalog identifier "0787910775 (acid-free paper)".
- catalog issued "1998".
- catalog issued "c1998.".
- catalog language "eng".
- catalog publisher "San Francisco, Calif. : Jossey-Bass,".
- catalog subject "1998 E-163".
- catalog subject "610.69/6 21".
- catalog subject "Feedback (Psychology)".
- catalog subject "Feedback.".
- catalog subject "Health Personnel.".
- catalog subject "Medical personnel Rating of.".
- catalog subject "Professional Competence.".
- catalog subject "Psychology.".
- catalog subject "RA971.35 .R79 1998".
- catalog subject "W 21 R896a 1998".
- catalog tableOfContents "Making the business case -- The many faces of feedback -- Initiating feedback -- Formulating truths -- Exchanging messages -- Evaluating the feedback process and outcomes -- Leadership and feedback -- Evolutionary change with revolutionary effects: A case study -- Axioms and tips -- The truth of the consequences.".
- catalog title "The ABCs of effective feedback : a guide for caring professionals / Irwin M. Rubin, Thomas J. Campbell.".
- catalog type "text".