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- catalog contributor b10859597.
- catalog contributor b10859598.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xvii, 338 p. :".
- catalog identifier "1557865531".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "Cambridge, Mass., USA : Blackwell Business,".
- catalog subject "658.8/12 20".
- catalog subject "Consumer satisfaction.".
- catalog subject "Consumers' preferences.".
- catalog subject "HF5415.32 .W66 1996".
- catalog subject "Marketing Management.".
- catalog subject "Quality of products.".
- catalog title "Know your customer : new approaches to customer value and satisfaction / Robert B. Woodruff, Sarah Fisher Gardial.".
- catalog type "text".