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- catalog contributor b11153103.
- catalog created "1996.".
- catalog date "1996".
- catalog date "1996.".
- catalog dateCopyrighted "1996.".
- catalog extent "xiv, 322 p. ;".
- catalog identifier "0898158117 (pbk.)".
- catalog issued "1996".
- catalog issued "1996.".
- catalog language "eng".
- catalog publisher "Berkeley, Calif. : Ten Speed Press,".
- catalog subject "381.3 20".
- catalog subject "Complaint letters.".
- catalog subject "Consumer complaints.".
- catalog subject "Consumer satisfaction.".
- catalog subject "Customer services Management.".
- catalog subject "HF5415.52 .B43 1996".
- catalog title "Send this jerk the bedbug letter : how companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer / John Bear.".
- catalog type "text".