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- catalog abstract "A guide to the theoretical aspects of defining digital reference services in the new millennium, and the evolving service and technical aspects of developing, managing, and evaluating them.".
- catalog contributor b11844759.
- catalog contributor b11844760.
- catalog contributor b11844761.
- catalog contributor b11844762.
- catalog created "c2000.".
- catalog date "2000".
- catalog date "c2000.".
- catalog dateCopyrighted "c2000.".
- catalog description "A guide to the theoretical aspects of defining digital reference services in the new millennium, and the evolving service and technical aspects of developing, managing, and evaluating them.".
- catalog description "Includes bibliographical references (p. 223-230) and index.".
- catalog description "Introduction. The foundations of digital reference / R. David Lankes -- Why reference is about to change forever (but not completely) / Joseph Janes -- Transforming reference staffing for the digital library / Susan Lessick -- Definitions of personal assistance in the new millennium : philosophical explorations of virtual reference service / Lorna Peterson -- Evolution or entropy? : The changing reference culture and the future of reference librarians / Myoung C. Wilson -- Collaborative Digital Reference Service : update on LC initiative / Diane Kresh and Linda Arret -- Digital reference quality criteria / Blythe Allison Bennett, Abby Kasowitz and R. David Lankes -- Managing growth for AskA services / Pauline Lynch -- Designing a virtual reference desk : intellectual property considerations / Brett Butler -- Simple and sophisticated methods for processing large volumes of question and answer information through the World Wide Web / Lynn Bry -- Digital reference service at the Georgia Institute of Technology / Bruce Henson -- Evaluating the "ask a question" service at the University of California, Irvine / Judy Horn and Kathryn Kjaer -- National Museum of American Art Reference Desk : a usage analysis of a digital reference service / Laura Sowers and Marilyn Domas White -- Moving reference to the Web / Susan McGlamery and Steve Coffman -- The University of North Texas Libraries' Online Reference Help Desk / Monika Antonelli and Martha Tarlton -- Click on the Wizard for help : using help desk software for real-time reference / Saundra Lipton -- Conclusion. An agenda for digital reference / R. David Lankes -- Appendix. Digital reference resources / compiled by Joann M. Wasik.".
- catalog extent "xx, 246 p. :".
- catalog identifier "1555703844 (alk. paper)".
- catalog isPartOf "The new library series ; no. 6".
- catalog issued "2000".
- catalog issued "c2000.".
- catalog language "eng".
- catalog publisher "New York : Neal-Schuman Publishers,".
- catalog spatial "United States".
- catalog spatial "United States.".
- catalog subject "025.5/24 21".
- catalog subject "Electronic reference services (Libraries) United States Evaluation.".
- catalog subject "Electronic reference services (Libraries) United States Management.".
- catalog subject "Electronic reference services (Libraries) United States Planning.".
- catalog subject "Library Automation United States.".
- catalog subject "Library Services United States.".
- catalog subject "Library Services organization & administration United States.".
- catalog subject "Library Services standards United States.".
- catalog subject "Library Services trends United States.".
- catalog subject "Z 711.45 D574 2000".
- catalog subject "Z711.45 .D54 2000".
- catalog tableOfContents "Introduction. The foundations of digital reference / R. David Lankes -- Why reference is about to change forever (but not completely) / Joseph Janes -- Transforming reference staffing for the digital library / Susan Lessick -- Definitions of personal assistance in the new millennium : philosophical explorations of virtual reference service / Lorna Peterson -- Evolution or entropy? : The changing reference culture and the future of reference librarians / Myoung C. Wilson -- Collaborative Digital Reference Service : update on LC initiative / Diane Kresh and Linda Arret -- Digital reference quality criteria / Blythe Allison Bennett, Abby Kasowitz and R. David Lankes -- Managing growth for AskA services / Pauline Lynch -- Designing a virtual reference desk : intellectual property considerations / Brett Butler -- Simple and sophisticated methods for processing large volumes of question and answer information through the World Wide Web / Lynn Bry -- Digital reference service at the Georgia Institute of Technology / Bruce Henson -- Evaluating the "ask a question" service at the University of California, Irvine / Judy Horn and Kathryn Kjaer -- National Museum of American Art Reference Desk : a usage analysis of a digital reference service / Laura Sowers and Marilyn Domas White -- Moving reference to the Web / Susan McGlamery and Steve Coffman -- The University of North Texas Libraries' Online Reference Help Desk / Monika Antonelli and Martha Tarlton -- Click on the Wizard for help : using help desk software for real-time reference / Saundra Lipton -- Conclusion. An agenda for digital reference / R. David Lankes -- Appendix. Digital reference resources / compiled by Joann M. Wasik.".
- catalog title "Digital reference service in the new millennium : planning, management, and evaluation / edited by R. David Lankes, John W. Collins, Abby S. Kasowitz ; [foreword by Charles R. McClure].".
- catalog type "text".