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- catalog alternative "Loyalty-based management.".
- catalog alternative "Putting the service-profit chain to work.".
- catalog contributor b12084111.
- catalog contributor b12084112.
- catalog contributor b12084113.
- catalog created "p1998.".
- catalog date "1998".
- catalog date "p1998.".
- catalog dateCopyrighted "p1998.".
- catalog description "Side A. Loyalty-based management (34 min.) / Frederick F. Reichheld -- Side B. Putting the service-profit chain to work (32 min.) / J. L. Heskett ... [et al.].".
- catalog extent "1 sound cassette (66 mins.) :".
- catalog isPartOf "Harvard business review on audio".
- catalog issued "1998".
- catalog issued "p1998.".
- catalog language "eng".
- catalog publisher "Boston, Mass. : Harvard Business School Publishing,".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "Loyalty.".
- catalog subject "Organizational effectiveness.".
- catalog tableOfContents "Side A. Loyalty-based management (34 min.) / Frederick F. Reichheld -- Side B. Putting the service-profit chain to work (32 min.) / J. L. Heskett ... [et al.].".
- catalog title "Building customer loyalty [sound recording].".
- catalog type "Audiotapes. local".
- catalog type "sound".