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- catalog contributor b12124574.
- catalog created "2001.".
- catalog date "2001".
- catalog date "2001.".
- catalog dateCopyrighted "2001.".
- catalog description "Ch. 1. Getting from Good Intentions to a Strategy -- Ch. 2. Strategy 1: Identity Customer Turnoffs -- Ch. 3. Strategy 2: Recover Dissatisfied Customers -- Ch. 4. Strategy 3: Create Positive Imbalance with Customers -- Ch. 5. Strategy 4: Give Customers A-Plus Value -- Ch. 6. Strategy 5: Give Customers A-Plus Information -- Ch. 7. Strategy 6: Show Customers A-Plus Personality -- Ch. 8. Strategy 7: Give Customers A-Plus Convenience -- Ch. 9. Actualizing the A-Plus Customer Loyalty Strategy -- App. A. Sample Generic Consulting Proposal -- App. B. A Quick Review of the Seven Power Strategies.".
- catalog description "Includes bibliographical references and index.".
- catalog extent "xiii, 224 p. ;".
- catalog identifier "081440569X".
- catalog issued "2001".
- catalog issued "2001.".
- catalog language "eng".
- catalog publisher "New York : AMACOM,".
- catalog subject "658.8/12 21".
- catalog subject "Consumer Satisfaction.".
- catalog subject "Customer loyalty.".
- catalog subject "Customer relations.".
- catalog subject "Customer services.".
- catalog subject "HF 5415.5 T584s 2001".
- catalog subject "HF5415.5 .T515 2001".
- catalog subject "Public Relations.".
- catalog tableOfContents "Ch. 1. Getting from Good Intentions to a Strategy -- Ch. 2. Strategy 1: Identity Customer Turnoffs -- Ch. 3. Strategy 2: Recover Dissatisfied Customers -- Ch. 4. Strategy 3: Create Positive Imbalance with Customers -- Ch. 5. Strategy 4: Give Customers A-Plus Value -- Ch. 6. Strategy 5: Give Customers A-Plus Information -- Ch. 7. Strategy 6: Show Customers A-Plus Personality -- Ch. 8. Strategy 7: Give Customers A-Plus Convenience -- Ch. 9. Actualizing the A-Plus Customer Loyalty Strategy -- App. A. Sample Generic Consulting Proposal -- App. B. A Quick Review of the Seven Power Strategies.".
- catalog title "Seven power strategies for building customer loyalty / Paul R. Timm.".
- catalog type "text".