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- catalog contributor b12266985.
- catalog contributor b12266986.
- catalog contributor b12266987.
- catalog contributor b12266988.
- catalog created "2000.".
- catalog date "2000".
- catalog date "2000.".
- catalog dateCopyrighted "2000.".
- catalog extent "32 p. :".
- catalog isPartOf "Report (Marketing Science Institute) ; no. 00-107.".
- catalog isPartOf "Report ; no. 00-107".
- catalog issued "2000".
- catalog issued "2000.".
- catalog language "eng".
- catalog publisher "Cambridge, MA : Marketing Science Institute,".
- catalog subject "Consumer satisfaction Congresses.".
- catalog subject "Customer relations Congresses.".
- catalog subject "Customer services Congresses.".
- catalog title "Managing customer relationships / prepared by Simon Walls and Debra L. Zahay.".
- catalog type "text".