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- catalog contributor b12312963.
- catalog created "c2002.".
- catalog date "2002".
- catalog date "c2002.".
- catalog dateCopyrighted "c2002.".
- catalog description "Includes bibliographical references (p. 295-300) and index.".
- catalog extent "xx, 307 p. :".
- catalog identifier "0873895002 (alk. paper)".
- catalog issued "2002".
- catalog issued "c2002.".
- catalog language "eng".
- catalog publisher "Milwaukee, Wis. : ASQ Quality Press,".
- catalog subject "658.5/62 21".
- catalog subject "Consumer satisfaction Statistical methods.".
- catalog subject "HF5415.335 .V378 2002".
- catalog subject "ISO 9000 Series Standards Handbooks, manuals, etc.".
- catalog subject "Questionnaires.".
- catalog title "Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra.".
- catalog type "text".