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- 00025368 contributor B14555.
- 00025368 created "2000.".
- 00025368 date "2000".
- 00025368 date "2000.".
- 00025368 dateCopyrighted "2000.".
- 00025368 extent "xiii, 166 p. ;".
- 00025368 identifier "0787951390 (alk. paper)".
- 00025368 identifier 00025368.html.
- 00025368 identifier 00025368.html.
- 00025368 identifier 00025368.html.
- 00025368 issued "2000".
- 00025368 issued "2000.".
- 00025368 language "eng".
- 00025368 publisher "San Francisco : Jossey-Bass,".
- 00025368 subject "658.8/12 21".
- 00025368 subject "Customer services Evaluation Handbooks, manuals, etc.".
- 00025368 subject "Customer services Management Handbooks, manuals, etc.".
- 00025368 subject "Customer services Quality control Handbooks, manuals, etc.".
- 00025368 subject "HF5415.5 .G67 2000".
- 00025368 title "Monitoring, measuring, and managing customer service / Gary S. Goodman.".
- 00025368 type "text".