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- 00028213 contributor B17923.
- 00028213 created "2000.".
- 00028213 date "2000".
- 00028213 date "2000.".
- 00028213 dateCopyrighted "2000.".
- 00028213 extent "xvi, 351 p. :".
- 00028213 identifier "0471382582 (pbk. : alk. paper)".
- 00028213 identifier 00028213.html.
- 00028213 identifier 00028213.html.
- 00028213 identifier 00028213.html.
- 00028213 issued "2000".
- 00028213 issued "2000.".
- 00028213 language "eng".
- 00028213 publisher "New York : John Wiley,".
- 00028213 subject "658.8/12/02854678 21".
- 00028213 subject "Customer services Communication systems.".
- 00028213 subject "HF5415.5 .S737 2000".
- 00028213 subject "Internet marketing.".
- 00028213 subject "Internet.".
- 00028213 subject "World Wide Web.".
- 00028213 title "Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.".
- 00028213 type "text".