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- 00063975 contributor B59196.
- 00063975 contributor B59197.
- 00063975 created "c2001.".
- 00063975 date "2001".
- 00063975 date "c2001.".
- 00063975 dateCopyrighted "c2001.".
- 00063975 description "Includes bibliographical references (p. 333-334) and index.".
- 00063975 extent "xx, 340 p. :".
- 00063975 identifier "0873894901 (alk. paper)".
- 00063975 issued "2001".
- 00063975 issued "c2001.".
- 00063975 language "eng".
- 00063975 publisher "Milwaukee, Wis. : ASQ Quality Press,".
- 00063975 subject "658.8/12 21".
- 00063975 subject "Customer services Quality control Statistical methods.".
- 00063975 subject "Customer services.".
- 00063975 subject "HF5415.5 .N327 2001".
- 00063975 subject "Six sigma (Quality control standard)".
- 00063975 title "Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington.".
- 00063975 type "text".