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- 00065374 contributor B60795.
- 00065374 contributor B60796.
- 00065374 created "c2001.".
- 00065374 date "2001".
- 00065374 date "c2001.".
- 00065374 dateCopyrighted "c2001.".
- 00065374 description "Includes bibliographical references (p. 233-237) and index.".
- 00065374 extent "247 p. :".
- 00065374 identifier "0071364145".
- 00065374 identifier 00065374.html.
- 00065374 identifier 00065374.html.
- 00065374 identifier 00065374.html.
- 00065374 issued "2001".
- 00065374 issued "c2001.".
- 00065374 language "eng".
- 00065374 publisher "New York : McGraw-Hill,".
- 00065374 subject "658.8 21".
- 00065374 subject "Consumer satisfaction.".
- 00065374 subject "Customer relations.".
- 00065374 subject "HF5415 .R5553 2001".
- 00065374 subject "Marketing.".
- 00065374 title "Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand ; with Vicki Lenz.".
- 00065374 type "text".