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- 00106662 contributor B71899.
- 00106662 contributor B71900.
- 00106662 created "c2000.".
- 00106662 date "2000".
- 00106662 date "c2000.".
- 00106662 dateCopyrighted "c2000.".
- 00106662 extent "xviii, 234 p. :".
- 00106662 identifier "0761528458".
- 00106662 issued "2000".
- 00106662 issued "c2000.".
- 00106662 language "eng".
- 00106662 publisher "Roseville, Calif. : Prima Tech,".
- 00106662 subject "658.8/12 21".
- 00106662 subject "Customer relations Management.".
- 00106662 subject "Electronic commerce Customer services Management.".
- 00106662 subject "HF5415.5 .G68 2000".
- 00106662 title "Customer relationship management essentials / John W. Gosney, Thomas P. Boehm.".
- 00106662 type "text".