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- 2001097399 contributor B8974487.
- 2001097399 contributor B8974488.
- 2001097399 created "2004.".
- 2001097399 date "2004".
- 2001097399 date "2004.".
- 2001097399 dateCopyrighted "2004.".
- 2001097399 extent "xxi, 284 p. :".
- 2001097399 identifier "158705079X".
- 2001097399 identifier 2001097399.html.
- 2001097399 issued "2004".
- 2001097399 issued "2004.".
- 2001097399 language "eng".
- 2001097399 publisher "Indianapolis, Ind. : Cisco ; London : Pearson Education,".
- 2001097399 subject "658.0546 21".
- 2001097399 subject "Business enterprises Computer networks Management.".
- 2001097399 subject "HD30.37 .M3875 2004".
- 2001097399 title "Practical service level management : delivering high quality Web-based services / John McConnell with Eric Siegel.".
- 2001097399 type "text".