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- 2001281919 alternative "Subtitle on cover: Complete guide to starting, running, and improving your call center".
- 2001281919 contributor B8999407.
- 2001281919 created "c2001.".
- 2001281919 date "2001".
- 2001281919 date "c2001.".
- 2001281919 dateCopyrighted "c2001.".
- 2001281919 extent "382 p. :".
- 2001281919 identifier "1578200709".
- 2001281919 identifier 2001281919-b.html.
- 2001281919 identifier 2001281919-d.html.
- 2001281919 issued "2001".
- 2001281919 issued "c2001.".
- 2001281919 language "eng".
- 2001281919 publisher "Gilroy, CA : CMP Books ; Berkeley, CA : Distributed to the book trade in the U.S. and Canada by Publishers Group West,".
- 2001281919 subject "Call centers Management.".
- 2001281919 subject "Customer services Management.".
- 2001281919 subject "HE8788 .D38 2001".
- 2001281919 subject "Management information systems.".
- 2001281919 title "Subtitle on cover: Complete guide to starting, running, and improving your call center".
- 2001281919 title "The call center handbook / [by Keith Dawson].".
- 2001281919 type "text".