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- 2001316369 contributor B9023516.
- 2001316369 created "c2001.".
- 2001316369 date "2001".
- 2001316369 date "c2001.".
- 2001316369 dateCopyrighted "c2001.".
- 2001316369 extent "6, 45, 17 p. :".
- 2001316369 identifier "1586790145".
- 2001316369 isPartOf "Best Practices benchmarking ; CS-53".
- 2001316369 isPartOf "Best Practices benchmarking report ; CS-53.".
- 2001316369 issued "2001".
- 2001316369 issued "c2001.".
- 2001316369 language "eng".
- 2001316369 publisher "Chapel Hill, NC : Best Practices,".
- 2001316369 subject "658.8/12 21".
- 2001316369 subject "Consumer satisfaction.".
- 2001316369 subject "Customer loyalty.".
- 2001316369 subject "Customer services.".
- 2001316369 subject "HF5415.335 .I47 2001".
- 2001316369 title "Improving customer satisfaction and retention through differentiated service levels.".
- 2001316369 type "text".