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- 2002011115 alternative "Delivering knock your socks off service.".
- 2002011115 contributor B9202478.
- 2002011115 contributor B9202479.
- 2002011115 created "c2003.".
- 2002011115 date "2003".
- 2002011115 date "c2003.".
- 2002011115 dateCopyrighted "c2003.".
- 2002011115 extent "viii, 184 p. :".
- 2002011115 identifier "0814479707".
- 2002011115 issued "2003".
- 2002011115 issued "c2003.".
- 2002011115 language "eng".
- 2002011115 publisher "New York : American Management Association,".
- 2002011115 subject "658.8/12 21".
- 2002011115 subject "Customer services.".
- 2002011115 subject "HF5415.5 .A53 2003".
- 2002011115 title "Delivering knock your socks off service.".
- 2002011115 title "Performance Research Associates' Delivering knock your socks off service.".
- 2002011115 type "text".