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- 2002071160 contributor B9241508.
- 2002071160 created "c2002.".
- 2002071160 date "2002".
- 2002071160 date "c2002.".
- 2002071160 dateCopyrighted "c2002.".
- 2002071160 description "Includes bibliographical references and index.".
- 2002071160 extent "xiii, 229 p. :".
- 2002071160 identifier "0754619559 (alk. paper)".
- 2002071160 issued "2002".
- 2002071160 issued "c2002.".
- 2002071160 language "eng".
- 2002071160 publisher "Aldershot, Hants, England ; Burlington, VT., USA : Ashgate,".
- 2002071160 spatial "Germany.".
- 2002071160 spatial "Great Britain.".
- 2002071160 subject "381/.1 21".
- 2002071160 subject "Call centers Germany.".
- 2002071160 subject "Call centers Great Britain.".
- 2002071160 subject "Customer services Germany.".
- 2002071160 subject "Customer services Great Britain.".
- 2002071160 subject "HF5415.5 .R46 2002".
- 2002071160 title "Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire.".
- 2002071160 type "text".