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- 2002283000 contributor B9281632.
- 2002283000 created "2002.".
- 2002283000 date "2002".
- 2002283000 date "2002.".
- 2002283000 dateCopyrighted "2002.".
- 2002283000 description "Includes bibliographical references and index.".
- 2002283000 description "Machine generated contents note: Part I Performance measurement - functional analyses -- 1 Measuring performance: The accounting perspective -- David Otley -- 2 Measuring performance: The marketing perspective -- Bruce Clark -- 3 Measuring performance: The operations perspective -- Andy Neely and Rob Austin -- 4 Finding performance: The new discipline in management -- Marshall W.Meyer -- Part II Performance measurement - theoretical foundations -- 5 A conceptual and operational delineation of performance -- MichelLebas and Ken Euske -- 6 When it should not work but does: Anomalies of high performance -- Rob Austin and Jody Hoffer Gittell -- 7 Does pay for performance really motivate employees? -- Margit Osterloh and Bruno S.Frey -- 8 Superior managers tolerance to dysfunctional behavior: A test -- Clive Emmanuel -- Part III Performance measurement - frameworks and methodologies -- 9 Performance measurement frameworks: A review -- Mike Kennerley and Andy Neely -- 10 The critical few: First among equals as parameters of strategic -- effectiveness -- Elspeth Murray and Peter Richardson -- 11 Integrated performance measurement systems: Structure and dynamics -- Umit Bititci, Allan Carrie, and Trevor Turner -- 12 Why measurement initiatives succeed and fail: The impact of parent -- company initiatives -- Mike Bourne and Andy Neely -- Part IV Performance measurement - practical applications -- 13 What really goes on in the name of benchmarking? -- David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway -- 14 Measuring marketing performance: Which way is up? -- Tim Ambler and Flora Kokkinaki -- 15 Loosely coupled performance measurement systems -- Thomas Ahrens and Chris Chapman -- 16 Redefining government performance -- Ken Ogata and Rich Goodkey -- Part V Performance measurement - specific measures -- 17 Customer satisfaction and business performance -- Kai Kristensen, Anne Martensen, and Lars Grenholdt -- 18 Linking financial performance to employee and customer satisfaction -- Andy Neely and Mohammed Al Najjar -- 19 Measuring innovation performance -- Riitta Katila -- Part VI Performance measurement - emerging issues and trends -- 20 The future of performance measurement: Measuring knowledge -- work -- Rob Austin and Pat Larkey -- 21 Measuring eBusiness performance -- Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi.".
- 2002283000 extent "xiii, 366 p. :".
- 2002283000 identifier "052180342X".
- 2002283000 identifier 2002283000.html.
- 2002283000 identifier 2002283000-b.html.
- 2002283000 identifier 2002283000.html.
- 2002283000 identifier 2002283000.html.
- 2002283000 issued "2002".
- 2002283000 issued "2002.".
- 2002283000 language "eng".
- 2002283000 publisher "Cambridge : Cambridge University Press,".
- 2002283000 subject "658.4/01 21".
- 2002283000 subject "HD58.9 .B875 2002".
- 2002283000 subject "Organizational effectiveness Measurement.".
- 2002283000 subject "Performance Measurement.".
- 2002283000 subject "Total quality management.".
- 2002283000 tableOfContents "Machine generated contents note: Part I Performance measurement - functional analyses -- 1 Measuring performance: The accounting perspective -- David Otley -- 2 Measuring performance: The marketing perspective -- Bruce Clark -- 3 Measuring performance: The operations perspective -- Andy Neely and Rob Austin -- 4 Finding performance: The new discipline in management -- Marshall W.Meyer -- Part II Performance measurement - theoretical foundations -- 5 A conceptual and operational delineation of performance -- MichelLebas and Ken Euske -- 6 When it should not work but does: Anomalies of high performance -- Rob Austin and Jody Hoffer Gittell -- 7 Does pay for performance really motivate employees? -- Margit Osterloh and Bruno S.Frey -- 8 Superior managers tolerance to dysfunctional behavior: A test -- Clive Emmanuel -- Part III Performance measurement - frameworks and methodologies -- 9 Performance measurement frameworks: A review -- Mike Kennerley and Andy Neely -- 10 The critical few: First among equals as parameters of strategic -- effectiveness -- Elspeth Murray and Peter Richardson -- 11 Integrated performance measurement systems: Structure and dynamics -- Umit Bititci, Allan Carrie, and Trevor Turner -- 12 Why measurement initiatives succeed and fail: The impact of parent -- company initiatives -- Mike Bourne and Andy Neely -- Part IV Performance measurement - practical applications -- 13 What really goes on in the name of benchmarking? -- David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway -- 14 Measuring marketing performance: Which way is up? -- Tim Ambler and Flora Kokkinaki -- 15 Loosely coupled performance measurement systems -- Thomas Ahrens and Chris Chapman -- 16 Redefining government performance -- Ken Ogata and Rich Goodkey -- Part V Performance measurement - specific measures -- 17 Customer satisfaction and business performance -- Kai Kristensen, Anne Martensen, and Lars Grenholdt -- 18 Linking financial performance to employee and customer satisfaction -- Andy Neely and Mohammed Al Najjar -- 19 Measuring innovation performance -- Riitta Katila -- Part VI Performance measurement - emerging issues and trends -- 20 The future of performance measurement: Measuring knowledge -- work -- Rob Austin and Pat Larkey -- 21 Measuring eBusiness performance -- Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi.".
- 2002283000 title "Business performance measurement : theory and practice / edited by Andy Neely.".
- 2002283000 type "text".