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- 2002284001 contributor B9282950.
- 2002284001 contributor B9282951.
- 2002284001 created "2001".
- 2002284001 date "2001".
- 2002284001 dateCopyrighted "2001".
- 2002284001 description "Includes bibliographical references and index.".
- 2002284001 extent "xviii, 323 p. :".
- 2002284001 identifier "1578516870 (pbk.)".
- 2002284001 issued "2001".
- 2002284001 language "eng".
- 2002284001 publisher "Boston, Mass. : Harvard Business School Press,".
- 2002284001 subject "658.4 21".
- 2002284001 subject "Consumer satisfaction.".
- 2002284001 subject "Customer relations.".
- 2002284001 subject "HF5415.5 .R438 2001".
- 2002284001 subject "Job satisfaction.".
- 2002284001 subject "Labor productivity.".
- 2002284001 subject "Loyalty.".
- 2002284001 title "The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.".
- 2002284001 type "text".