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- 2003430641 contributor B9692180.
- 2003430641 contributor B9692181.
- 2003430641 contributor B9692182.
- 2003430641 created "2002.".
- 2003430641 date "2002".
- 2003430641 date "2002.".
- 2003430641 dateCopyrighted "2002.".
- 2003430641 description "Includes bibliographical references ([p. 217]) and index.".
- 2003430641 extent "x, 223 p. :".
- 2003430641 identifier "0749437898".
- 2003430641 identifier 2003430641-d.html.
- 2003430641 identifier 2003430641-b.html.
- 2003430641 isPartOf "The Sunday Times business enterprise guide".
- 2003430641 issued "2002".
- 2003430641 issued "2002.".
- 2003430641 language "eng".
- 2003430641 publisher "London : Kogan Page,".
- 2003430641 subject "658.812 21".
- 2003430641 subject "Customer services.".
- 2003430641 subject "HF5415.5 .L35 2002".
- 2003430641 title "The customer service workbook / Neville Lake & Kristin Hickey.".
- 2003430641 type "text".