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- 2004055202 contributor B9859776.
- 2004055202 contributor B9859777.
- 2004055202 created "2006.".
- 2004055202 date "2006".
- 2004055202 date "2006.".
- 2004055202 dateCopyrighted "2006.".
- 2004055202 description "Includes bibliographical references and indexes.".
- 2004055202 extent "xiv, 605 p. :".
- 2004055202 identifier "0072982306 (alk. paper)".
- 2004055202 identifier 2004055202-t.html.
- 2004055202 isPartOf "Irwin/McGraw-Hill series in operations and decision sciences.".
- 2004055202 issued "2006".
- 2004055202 issued "2006.".
- 2004055202 language "eng".
- 2004055202 publisher "Boston : McGraw-Hill/Irwin,".
- 2004055202 subject "658 22".
- 2004055202 subject "HD9980.5 .F549 2006".
- 2004055202 subject "Service industries Management.".
- 2004055202 title "Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.".
- 2004055202 type "text".