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- 2004065642 contributor B9869241.
- 2004065642 contributor B9869242.
- 2004065642 created "c2006.".
- 2004065642 date "2006".
- 2004065642 date "c2006.".
- 2004065642 dateCopyrighted "c2006.".
- 2004065642 description "Includes bibliographical references and index.".
- 2004065642 extent "xxvii, 708 p. :".
- 2004065642 identifier "0072961945 (alk. paper)".
- 2004065642 identifier 2004065642-d.html.
- 2004065642 identifier 2004065642-t.html.
- 2004065642 identifier 2004065642-b.html.
- 2004065642 issued "2006".
- 2004065642 issued "c2006.".
- 2004065642 language "eng".
- 2004065642 publisher "Boston : McGraw-Hill/Irwin,".
- 2004065642 subject "658.8 22".
- 2004065642 subject "Customer services.".
- 2004065642 subject "HD9980.5 .Z45 2006".
- 2004065642 subject "Marketing.".
- 2004065642 subject "Service industries Marketing.".
- 2004065642 title "Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.".
- 2004065642 type "text".