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- 2005033220 contributor B10144086.
- 2005033220 created "c2006.".
- 2005033220 date "2006".
- 2005033220 date "c2006.".
- 2005033220 dateCopyrighted "c2006.".
- 2005033220 description "Includes bibliographical references (p. 227-229) and index.".
- 2005033220 description "The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.".
- 2005033220 extent "xvi, 239 p. ;".
- 2005033220 identifier "0814473083 (pbk.)".
- 2005033220 identifier "9780814473085".
- 2005033220 identifier 2005033220.html.
- 2005033220 issued "2006".
- 2005033220 issued "c2006.".
- 2005033220 language "eng".
- 2005033220 publisher "New York : AMACOM,".
- 2005033220 subject "658.8/12 22".
- 2005033220 subject "Customer relations Psychological aspects.".
- 2005033220 subject "Customer relations.".
- 2005033220 subject "Customer services Psychological aspects.".
- 2005033220 subject "Customer services.".
- 2005033220 subject "HF5415.5 .G348 2006".
- 2005033220 tableOfContents "The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.".
- 2005033220 title "Great customer connections : simple psychological techniques that guarantee exceptional service / Richard S. Gallagher.".
- 2005033220 type "text".